Politique de confidentialité

Without pretending to be exhaustive, below is a list of the most frequent cases of collection of personal data: personal information may be requested during a telephone discussion or interview with one of our associates about a business issue, downloading a software update, registering for an event, your participation in an inquiry, the purchase of a product or service, a request for repair, etc.

During these same exchanges, EMPIRYS SARL can also ask you for more personal data related to the situation, such as: your name, your mailing addresses, business addresses, deliveries, billing, phone numbers, email addresses, contact preferences, bank details, etc.; and information about products purchased from EMPIRYS SARL such as a date, a reference, a warranty period, a serial number, a payment date, a proof of payment, the type of service level agreement chosen, etc.

In any case, and whatever the type of information collected, EMPIRYS SARL and its subsidiaries undertake to protect by all technical and organizational measures the confidentiality of the data collected, never to disseminate it or to make it public or sell/rent it without your consent, unless required for the proper performance of the order or contract.

EMPIRYS SARL draws your attention to the public nature of information posted via chats, forums, online chat services, etc. In this case, EMPIRYS SARL could not be held responsible.

This privacy policy is available upon request from the Company. It may be subject to change or modification, depending in particular on the legal texts. In this case, EMPIRYS SARL will issue a warning highlighting the changes to be made. Previous versions will be archived and made available to users upon request.

EMPIRYS SARL brings its best care to ensure the accuracy of the information and data available on its website as well as their update as soon as possible. However, EMPIRYS SARL cannot be held responsible for any errors, omissions, alterations or delays in updating said information and data.

The existence of a hypertext link from the site to another website does not constitute a validation of this site or its contents. It is up to the user to use this information with discernment and critical thinking. The publisher cannot be held liable for any information, opinions or recommendations made by such third parties.

This site stores only what it needs in order to work. Before you make any choice, two first-party cookies may be set: one records whether you are reading the French or the English version of a page, the other records the answer you give to the banner. Neither is used to follow you across the web, and neither is shared with anyone.

A banner asks for your consent to audience measurement on your first visit. Refusing takes exactly one click, the same as accepting, and refusing costs you nothing: the whole site works either way. Your answer is kept for one year. You can change it at any time through the Cookies link at the bottom of every page, which simply asks the question again.

This site offers a conversational agent named Nora. Nora is an artificial intelligence system, not a person: it says so itself on the first screen, and the banner stating this stays legible before you type anything.

What we process. The content of the messages you write, a technically random conversation identifier that does not name you, and the address of the page from which you opened the conversation. We do not ask for your name, e-mail address or telephone number in order to talk: if you want a meeting or a quote, those details are collected separately, through the form or the booking page.

For what purpose. To answer your questions about our services, understand your need, and point you to the right person. The legal basis for this processing is our legitimate interest in responding to a commercial enquiry, within the meaning of Article 6(1)(f) of Regulation 2016/679.

Who is involved. The language model behind Nora is supplied by Anthropic PBC, a company established in the United States, acting as a processor on our behalf. The content of your messages is therefore transmitted to that company, outside the European Union, for only as long as producing the answer requires.

Under what safeguard. That transfer is covered by the European Commission’s standard contractual clauses, within the meaning of Article 46(2)(c) of the Regulation. Anthropic’s Data Processing Addendum, in force since 24 February 2025, forms part of the terms under which we use the service; it incorporates Module Two of those clauses and the parties are deemed to have executed them. Under that addendum, the content of your messages may be processed only in order to provide the service, and for no other purpose.

For how long. Conversations are kept for twelve months and then deleted. That period lets us review what the agent answered and correct what needs correcting; it serves no other purpose.

What we ask you not to write. Do not enter special category data within the meaning of Article 9 of the Regulation in the conversation, nor any credential, password or payment detail. If you need to send us something confidential, write to hello@empirys.com.

Your rights. You may request access to your conversations, their rectification or erasure, or object to this processing, by writing to hello@empirys.com. You may also lodge a complaint with the Commission nationale pour la protection des donnees, the Luxembourg supervisory authority, whose contact details are published at cnpd.public.lu.

The entire contents of this site, including the domain name, logos, texts, graphics and other files appearing on this site, belong to EMPIRYS SARL and are protected by the laws in force on intellectual property. Users may download or print articles, pages and/or sections of this site, provided that copyright notices or other proprietary notices are not deleted.

The EMPIRYS SARL website is not intended for persons located in jurisdictions where the publication or availability of such a website is prohibited.